Job Details
| Job Category: Support Services |
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| Job Title: Support Services Specialist - Bristol, TN |
| Posted: 09/15/25 |
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Description:
General Statement of Duties: Responsible for front desk operations in a busy medical office, including patient check-in and check-out, answering phones, scheduling appointments, and supporting administrative needs to ensure an efficient and professional patient experience. Performance Requirements: - Excellent interpersonal and customer service skills - Clear and professional communication (in-person and phone) - Proficiency with EMR systems, scheduling software, and general computer use - Ability to multitask and remain calm under pressure - Strong attention to detail and time management - Professional appearance and demeanor - Maintain confidentiality and comply with HIPAA regulations - Knowledge of insurance basics, co-pays, and billing (preferred) - Ability to work independently and as part of a team Essential Functions: - Greet patients warmly and professionally at check-in - Verify and update patient demographics and insurance - Collect co-pays and outstanding balances - Provide and collect necessary intake forms - Notify clinical staff of patient arrival/status - Schedule follow-up appointments & provide visit summaries - Manage scheduling (appointments, reschedules, cancellations) - Answer and direct calls, take and relay messages - Monitor/respond to voicemails and inbox messages - Maintain a clean and organized reception area - Scan and upload documents into EMR - Process incoming/outgoing faxes and mail - Support admin tasks and collaborate with staff - Maintain patient confidentiality and privacy Marginal Functions: - Attend staff meetings and trainings - Assist with insurance verification or prior authorizations (if trained) - Maintain front desk supplies and forms - Provide coverage at other locations when needed - Monitor waiting room activity and patient needs - Support onboarding of new/temp front desk staff - Stay current on office policy/procedure changes - Ensure HIPAA, OSHA, and protocol compliance - Perform other duties as assigned Note: These functions are representative, not all-inclusive. Responsibilities may vary based on the needs of the practice. Education: - High school diploma or equivalent required - Completion of a medical office assistant/administrative program preferred Credentials: - CPR certification preferred Experience: - At least 1 year of experience in a medical office preferred - Experience with EMR, scheduling systems, and multi-line phone systems a plus Job Relations: - Works closely with clinical staff, providers, and office leadership - Reports directly to: Support Services Supervisor Working Conditions: - Fast-paced, well-lit, climate-controlled medical office - Repetitive tasks with potential for frequent interruptions Physical Demands: - Frequent sitting, computer use, and phone work - Some walking and standing required - Ability to lift up to 20 lbs (e.g., office supplies or patient files) |
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