Job Description

Job Category: Cosmetic Services
Cosmetic Center Manager
Posted: 09/12/23
Cosmetic Center Manager

Reports to: Practice Administrator/CEO

Job Summary:
This individual is responsible for managing the cosmetic teams at the Kingsport, Johnson City and Bristol, TN offices and coordinating the day-to-day advertising, marketing, and social media activities. This person is expected to guide the practice owners on the vision, goals, profitability, and strategies for the cosmetic center.

Education and Experience:
1. Nurse practitioner, physician assistant, or licensed aesthetician with experience managing a cosmetic center
2. If no management experience, then clinical experience with management aptitude & desire would be considered
3. Demonstrable experience in personnel management is strongly preferred
4. Ability to understand and manage to key financial metrics
5. Experience with data processing systems, electronic health records, Microsoft Office, and Adobe

Essential Skills and Abilities:
1. Humble, ambitious, and high level of emotional intelligence
2. Superior interpersonal and communication skills (oral and written) - articulate and concise
3. Decisive leadership with above-average judgment
4. Focused on customer service and exceptional patient care
5. Able to effectively sustain multiple simultaneous tasks
6. Ability to anticipate critical issues and recommend effective solutions
7. Highly professional image and cultivates professionalism among staff
8. Hands-on experience with digital media and social media platforms including: Facebook, Instagram, Twitter, TikTok, YouTube, and more
9. Familiarity with additional digital marketing channels such as search engine optimization, website management, and email marketing
10. Expertise in using consistent brand awareness across marketing channels

1. Financial operations of the cosmetic center, P&L management, and managing to margin
2. Personnel management – support, training/coaching/professional development, trust (consistent, fair & objective), fulfilling work, flexibility/adequate coverage, communication & collaboration, and motivation.
3. Ongoing monthly training for internal team, general staff & providers, regularly communicate what products & services are available, new employee onboarding, and protocols to ensure treatment competency
4. Partnership/collaborative effort with practice administrator and practice partners
5. Resource scheduling (employees, equipment, and treatment rooms) and patient wait times to be seen
6. Strategic Inventory management - new products/technologies
7. Regulatory compliance, and service standards
8. Cosmetic facilities management & equipment maintenance
9. Strategic oversight of digital marketing, content development, and website maintenance
10. Ability to forecast, set, and maintain measurable goals (compared to Dermatology Associate’s history and other cosmetic practices)

Job Type: Full-time

Weekly day range: Monday to Friday

Ability to commute/relocate: Kingsport, TN: Reliably commute or planning to relocate before starting work (Required)

Education: Bachelor's (Required)

Experience: Practice management: 1 year (Preferred), EHR systems: 1 year (Required), Microsoft Office and Adobe: 1 year (Required)

License/Certification: NP, PA or Aesthetician (Required)

Work Location: In person
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